When you open Insights and try to view a query’s content, you might see the message “Data not available.” instead of the actual content. This isn’t an issue — it’s the default behavior.

To view the full query data, go to the Settings tab, then scroll to the Others section, and enable the “Query Data” option.

Once enabled, AI Engine will begin storing and displaying the content of user queries in the Insights panel.

If you want to see your users’ discussions, you should enable the Discussion feature instead of relying on Insights. Insights are primarily for logging raw query data.

To track and view full conversation threads, the Discussion module is what you’re looking for.

You can read more about it here: Chatbot Discussions.