The content awareness feature works by obtaining the ID of the post on which the user is located and retrieving the content of that page. Therefore, if the content from your post is not the same as the content from your live page, the chatbot might not be able to read it. For example, this might happen if you’re using a builder, ACF fields, or similar tools.

To check content visibility, you can enable the developer tools in the AI Engine settings. In the new tab, use the “Get Content” button to preview what the chatbot will be able to read from your post. Also, remember to open your developer console, as the results will be displayed there.

If content is missing, it’s because AI Engine can’t read it. In this case, you can build your own parser (logic) to add this content dynamically when content awareness is used, by using the mwai_contentaware_content($content) filter.

Otherwise, you can use the Content Parser add-on. This is an add-on we developed ourselves to handle common builders and plugins (like ACF). It has a visual interface that lets you add any metadata your post might have as a retrievable value. You can find it here: MWAI Content Parser.

If the content is present but not appearing in your chatbot, it might be because your Context Max Length is too small to contain the post content. Make sure that value is set high enough to handle the full content.